Help Center
As Customer Service Experts, it's our main priority to ensure that you are being well serviced. To help us create the best experience for you, we ask that you always practice respect in dealing with our associates. Abusive or aggressive behaviors such as yelling, bullying, swearing, or discriminatory remarks will not be tolerated as we continue on our journey to create a world of Love, Confidence, and Belonging.
Note on addresses:
For successful processing, your billing address must match your name, address, and postal code exactly as they appear on your credit card statement. Additionally, a phone number is required in your Shop Pay account in case the courier needs to contact you regarding your delivery.
Available Shipping Options
Shipping FAQs
How long will it be before I receive my order?
Once you receive a shipping confirmation email, your item(s) will be delivered via the shipping method you selected.
Please allow at least 48 hours after receiving your shipment confirmation email before clicking the tracking link. This gives the courier time to pick up your order from the shipping location.
My tracking number shows as delivered but I haven't received my order. What should I do?
If you see that the package was delivered but you haven't received it, be sure to check around your property, with your neighbors, with any other members of your household or any dedicated parcel area.
The package may have been left in a secure location (lockers, storage, etc.) if you weren't around at the time of delivery. If you still can't locate it, please wait 48 business hours post-delivery to chat or call us, and we will gladly get to the bottom of it.
I ordered multiple items. Will I receive them separately?
It is possible that orders that contain more than one item will ship from different locations at different times. You will receive an email update and tracking information for every possible shipment.
Do you deliver on weekends?
At this time, we do not offer weekend delivery. Our standard delivery days are Monday to Friday, excluding statutory holidays.
If you place an order over the weekend, it will be processed within the next 2 business days.
What courier do you use?
All of our orders are shipped with Speedex or Box Now.
Ordering FAQs
How can I track my order?
We'll send you email updates at just about every step of your order's journey. You can also track it by providing your order number and postal code.
Please allow at least 24 hours after receiving your shipment confirmation email before clicking the tracking link. This gives the courier time to pick up your order from the shipping location.
What information do I need to provide when placing a order?
You will need to provide your full name, a shipping address including apartment/suite/unit number (if applicable) that matches your credit card statement, city, province, postal code, country, phone number (for delivery updates or issues) and email address (for order confirmation and tracking).
We recommend having this information saved in your Shopify account for a quicker and easier checkout experience.
I accidentally placed my order with the incorrect shipping address. What should I do?
Once your order has been placed, we unfortunately cannot modify your address.
If the delivery attempt fails and the package is returned to us, we will issue a refund once received. For further assistance, please contact us.
